Relationship between Conflict Resolution and Project Performance: A Review

Project performance captures the degree of progress or success of a project. It is an evaluation of how well a project is managed, executed, and the extent by which it achieves its designated goals. Conflict involving the project team as well as external stakeholders can be detrimental to project performance. The study conducted systematic review literature on conflict resolution and project performance relationship. Some theories, techniques and strategies have been used to better understand and resolve the conflicts as conflict resolution strategies, contingency theory, stakeholder theory and goal dependency theory which were used in this study to provide theoretical background. In line with the review of literature, underlying relationships exists between conflict resolution and project performance. It was therefore concluded that conflict resolution is crucial for project performance. The study recommended that organizations should put in place appropriate procedures for handling disputes among team members. Management of organizations can clarify the issues causing conflict, bring the affected parties together and discuss, identify lasting solutions while also monitoring and following up on the underlying issue.